Who we are
CoverTurn ("we", "us", "our") provides website design, hosting, and AI chatbot services for UK small businesses. Our contact email is hello@coverturn.com and our phone number is 07805 334 873. We are the data controller for the personal information collected through this website.
What information we collect
We collect different types of information depending on how you interact with us.
When you use our contact form or chatbot: your name, email address, phone number, business name (if provided), and the content of your messages.
When you browse our website: we use Cloudflare Web Analytics, which collects anonymous, aggregated data about page views, device types, browsers, and approximate geographic location. This service does not use cookies, does not track individual users, and does not collect personal data.
When you book a call: you are directed to Calendly, a third-party scheduling service. Calendly has its own privacy policy which governs the data you provide there.
When you become a customer: we collect the information needed to provide our services, including your name, business name, contact details, and payment information (processed securely by Stripe).
How we use your information
We use your personal information to respond to your enquiries and provide you with information about our services, to deliver and manage the services you've purchased, to send you updates about your website or chatbot (if you're a customer), and to improve our website and services. We do not sell, rent, or share your personal information with third parties for marketing purposes.
AI chatbot
Our website includes an AI-powered chatbot. When you use the chatbot, your messages are processed by our AI service provider to generate responses. We retain conversation logs to improve our service and follow up on enquiries. If you provide your contact details through the chatbot, we use them to follow up with you about our services.
Legal basis for processing
Under UK GDPR, we process your personal data on the following bases: consent when you voluntarily submit your details through our contact form, chatbot, or other channels; legitimate interests to respond to enquiries, improve our services, and manage our business operations; and contract to provide services to our paying customers.
How we store and protect your data
Your data is stored securely using industry-standard encryption. Our website and services are hosted on Cloudflare, which provides enterprise-grade security including SSL encryption, DDoS protection, and data centres within the UK and EU. We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law.
Third-party services
We use a limited number of trusted third-party services to operate our business: Cloudflare for website hosting and analytics, our AI provider for chatbot processing, Stripe for payment processing, and Calendly for appointment scheduling. Each of these services has their own privacy policies and we encourage you to review them.
Your rights
Under UK data protection law, you have the right to access the personal data we hold about you, request correction of any inaccurate data, request deletion of your data, object to or restrict our processing of your data, request a copy of your data in a portable format, and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please email us at hello@coverturn.com. We will respond within 30 days.
Cookies
This website does not use cookies for tracking or analytics. We use sessionStorage (a browser feature) to maintain your chatbot conversation during your visit. This data is stored locally in your browser, is not sent to any server, and is automatically cleared when you close your browser tab.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us at hello@coverturn.com or call us on 07805 334 873.